Leonora Express Logistics Pvt Ltd
Relocation of Househol Goods

Vinuta and team are hopeless and brats, no sense of customer service. I am also facing problem with them. No one should avail services from them... Thats an honest suggestion

Dear Vinuta,

As discussed regarding the missing & damage of stuff during the relocation of goods from Ahmedabad to Hospet.

First of all we agreed on packing and unpacking of goods, out of which only packing happened, your team did not do any unpacking except TV, Fridge, settee, and a centre table.

Your team had assembled table top stand for the TV, which again was not done properly as they could not find the original nuts & bolts, and after enquiring the same from your Ahmedabad team which was of no use.

Four pots were there which got fully damaged, Sunil & Sandeep is an eye witness to it. The reason for all this damage is reshuffling of cartoons after leaving from my place and the way cartoons were placed.

Also when I opened the crockery cartoons, found that lot many of things were damaged, Is this why I have paid you Sixty Three thousand rupees.

Then there were three liquor bottles worth Rupees Seven Thousand which was very well wrapped and kept in laptop bag by your Ahmedabad team. And to my surprise I found that they did not packed bag, one flour bag, and old newspapers in a cartoon.

After I yelled on them they packed the same in a cartoon, and I got an empty bag over here.

Also the old newspapers were missing which was some 20 kg, and I deliberately asked them to keep as I wud require the same in the new house.

If this what you call professional work that you and your team has been talking about then I am really surprised. The gentleman who has been following up with me in Ahmedabad did not kept any of his words.

The biggest blunder is he was demanding some 50% advance which was not discussed in any of the call neither the same is mentioned in the quotation.

Somehow I found you guys very unprofessional service providers to deal with, and I really regret my decision from changing my mind from Agarwal Packers.

Anyway I guess you people are looking for a one time customer, however this is not a onetime service, Hope you would realize this.

In a nut shell my total loss is Rupees Ten Thousand, Kindly arrange for the claim of same amount. Its been six days that I texted my address to Sunil, as he was suppose to send the original invoice. No wonder where it is as I have not recd till date, even if he would have made an attempt to sent it by a normal post I would have recd by now.

Also Pls share the contact details and mail ID of your owner, as I want to highlight this to him also.

Looking forward for a prompt and professional response from you

Regards,

Monika

Company: Leonora Express Logistics Pvt Ltd
Country: India
State: Karnataka
City: Bellary

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