Skoda laura
Not servicing in time

Kind Attn. - Management of skoda car

My self Sudha maheshwari from Jaipur (Rajasthan). i have a skoda laura car registration no RJ-14 CL 5065. Here your skoda car service quality & network is very poor. As i called service centre (Saga Auto, VKIA, Jaipur) for my car 2nd free service, they gave me an appointment date of after 7 days and when after 7 days i went to service centre for servicing my car, surprisingly they told that they need two to three working days for servicing car. after two days i got a call from service centre that A.C. of the car is not working properly due to mistake in a part of A.C. and they did not have that part in stock so they need 7-10 more days for deliver the car.

Please let me know some points:

1. From where they are importing the part of A.C. which take 7-10 days.

2. What is the meaning of appointment if you need two to three working days for second free service of car, whereas all other car service centre takes 4-5 hours.

3. Why customer suffer for shortage of staff & not having proper spare parts stock in service stations.

My car is still in your above stated service station its very panic. I purchased my car for my convenience not to park at your service centre. So please do need full if you can.

Thanking you

M - 919772004321, 9829111444

Company: Skoda laura
Country: India
State: Rajasthan
City: Jaipur

  <     >