Air India
Poor customer care

I have sent following mail many times to the below mentioned email id. but have not received any reply from them.

From: Mansi Sawant

Subject: Poor service

To: redemptions.ai@iclployalty.com, flying-returns.ai@iclployalty.com, eCommerce@airindia.in, call.bom@airindia.in, call.del@airindia.in

Date: Tuesday, 25 December, 8:56 AM

Sir/Madam,

Below mentioned mail i have sent to many people in Air India. But do not received any help or response from them. Finally I visited yesterday at 3.15 to your Air India office (Nariman Point).

After long waiting I spoke to Ms. Shalaka (one of your Customer Care Executive) I explained everything to her but she said Air India do not have flights for JFK - London,

and Luftansa also don't have flight for the same sector. After forcing me she reconfirm with Duty Manager. He also replied the same.

But today I searched on net I got multiple flights for the same sector (flight schedule scan copy attached). I don't understand why this so? information given by the Air India customer care person was right or the information available on net is right!

Where will get proper response. Dr. N.M. Dedhia is on Air India panel still so bad response from your side!

Please look into the matter and reply.

Regards

Mansi Sawant

Company: Air India
Country: India
State: Maharashtra

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