Air India
Supplying outdated snacks

I was travelling from Seoul to Delhi on November 4 by Air India flight AI317 which departed from Seoul at 15.30PM after almost two hrs delay. The flight had a technical stop at Hong Kong airport for an hr. During the flight we were served drinks and snacks before lunch. I was really shocked that the snacks (roasted masala nuts) were outdated stocks. It was manufactured in April. The packet clearly stated that it is meant for consumption only up to six months from the date of manufacture. When I complained the same, the staff gave me a form to fill it and sealed the same along with the empty packet. They assured me that it will be delivered to the appropriate department. It is too early to receive a response from the concerned authorities.

What kind of an image AI wants to showcase? As a government employee, I am forced to travel by AI. Till now I am only familiar with the poor serice offered to the passengers by AI. First time, I realise that AI is not bothered to serve outdated food products to its passengers even on international flight.

I am really ashamed and upset to support an organization like AI that lacks respect to its customers.

Ramanan

Company: Air India
Country: India
State: Delhi

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