Air India
CUSTOMER APATHY AND LACK OF COMPENSATION

Mrs. Surekha Sail (my mother in law) had travelled by AI144 on 7th Dec: Newark-Mumbai-ahmedabad. When she landed at the SVP International Airport at ahmedabad, her 2 bags did not come along. she was told that the bags would be sent later at her residence as is the normal practice with other airlines. On 10th Dec She got a call from Air-India, ahmedabad office that the bags have arrived and she should collect it from ahmedabad. she would be pad the expenses to travel all the way to ahmedabad from Vallabh Vidyanagar (90 kms away from Ahmedabad). She hired a Qualis and went to ahmedabad to collect the bags thus incurring expenses of Rs. 4000/-. After all these months, she has received a cheque of Rs. 1000/- towards all the tension, anxiety and expenses she bore. I request you to pl. investigat and arrange to compensate at least the expense incurred. All the passengers who travelled aboard the above mentioned flight had the same fate.

Company: Air India
Country: India
State: Gujarat
City: Anand

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