Air India
Missing Baggage

Dear Sir,

For the past few days I am distressed since my daughter working in Bangalore traveled by Air India flight AI 502 from Delhi to Bangalore vide tkt confirmation no YBXPP on 11 April 11. On reaching Bangalore she discovered that her baggage comprising of one in number large sized VIP suitcase made of red colored synthetic fiber had not reached Bangalore in the aircraft. She lodged a complaint at Bangalore airport vide complaint no AI 690552. The baggage has not been found till today. My daughter, I and my wife are deeply distressed since during the visit all her personnel belongings were purchased anew with painstaking market survey and huge expenditure, to be lost in one go through the callous handling by Air India staff. We have been given to understand that damage claim would be filed after 10 days. I spoke to one Mr Manju, a senior executive of the lost and found section at Bangalore airport on phone number 9538924376. He informed that the damage claim would be filed by them through the airport manager and forwarded to the Chennai Office for realization. I sincerely hope this the procedure. I request the consumer forum to advice/assist me in realizing the damage claim. Regards. Commodore SPS Bhatti. Indian Navy

Company: Air India
Country: India
State: Delhi
City: South Delhi

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