Air India
BAD SERVICE

Penelope Nigrel
09-28-2011
114

My Director is a Flying Returns Member, but I have to face the disgusting Air India Services. I am extremely dissatisfied with your Airline Services – Be it Customer Service, Accounts or Ticketing Staff @Nariman Point Office.

First of all, when you call the customer service executives at the call centre either to make a booking or cancel a booking – Air India calls are not audible at all, voice is low and lot of disturbances with crack in voice. They will transfer you to 3-4 persons and in the end you wind up with the 2nd person you spoke with earlier. Secondly the Executives are very rude – many a times they have actually hung up. I had the same experience even with Accounts Dept. at Nariman Point who hung up the call while in conversation when I wanted to know if the refund cheque is ready. On calling later again I was transferred to 2 persons and finally found that I will get a refund cheque only after 1 week (which again is doubtful!!!).

When My Director had lost his Flying Returns Card, the ticketing counter staff at Express Towers, Nariman Point actually sent me back even though I had documents to prove he was the Frequent Flier with validity date all given on an Air India Letterhead. On calling The Flying Returns Office, Andheri & spoke to Mr. Vinil we were told that many members without the card are being issued the tickets.

Even to credit miles there is a problem for Air India. Some 6-7 months back when I had required to credit miles of our client, I sent an email, fax and posted the details of sector for miles to be credited but till date credit has not taken place. I had even given a complaint with regards to the same.

Air India has lost its quality in service and requires to change its entire staff or simply banish from this earth. Your absence will not be missed.