Air India
Insensitive service

I was traveling with my wife on Air India AI 975 from Chennai to Goa on 15th Sept. The flight was on time and take off was fine, once the meal was being served, we asked for an option, for which the a member of crew replied "sorry we have only the veg option". fine we were on to our meal but without water, when my wife started getting hiccups and was in urgent need of water. I immediately requested a lady crew member "Ms Chetna" who was near by to get my wife some water. she nodded her head and continued to serve the passengers! i waited for 2 minutes and once again asked for water but in vain, Ms Chetna gave a indifferent look and passed on the word to someone else and another 3 to 4 mins passed by while my wife was still having severe hiccups, my co passengers were concerned and started asking the crew for water and then i had to stand and ask in a loud voice/tone and then Ms Chetna hesitantly stopped serving and went to get a bottle of water. I am not asking for extremely great service - ONLY ASKING FOR BASIC HUMAN COURTESY WHICH THE CREW OF AIR INDIA LACK, TO WAIT FOR AROUND 7 - 10 MINS FOR A GLASS OF WATER WHEN MY WIFE WAS ALMOST CHOKING WAS INHUMAN SERVICE.

Company: Air India
Country: India
State: Tamil Nadu
City: Chennai

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