Hyundai Motors
Displeasure over unreasonable repair charges

I am writing this letter to bring to your notice the agony suffered by me for getting my Car [No. AP9AZ3716] serviced at your Kun Hyundai Showroom. This car is my second car and I already owned a Car of the same model. Satisfied fully with the performance of my earlier car I bought the present car. While my earlier vehicle ran for 70, 000Kms in 3years and I have spent less than Rs.10, 000/- for its servicing and maintenance. The second car however ran for just 11, 899Kms and started experiencing problems. I gave it for servicing at your Kun Hyundai Showroom. Your staff told me that there was an exhaust problem and replaced it. The charges for the same amounted to Rs.6341/-.

On the same day I received a call from your showroom asking whether the car in warranty. When I replied in the negative, I was told there was white smoking coming from the car and the car needs to undergo overhauling. For this they informed that the charges would be Rs.45, 000/- On further talks with your staff, I was given a concession of Rs.7, 500/- only.

Utterly dissatisfied with the service, I have taken car from Kun Hyundai workshop and gave it for servicing and repairing at Talwar Hyundai [where my earlier car also was serviced] the whole check up and repairs costed only Rs.14, 772/- only.

A satisfying experience with the performance of my first car made me confident that I would not need a 3year extended warranty. Would this faith in Hyundai amount to negligence? I wonder if I was sold a car with manufacturing defects as my exhaust revealed a problem at such an early stage. Also the moment your staff came to know my car was not in warranty, they quoted me a hefty sum of Rs.45, 000/- and again when I put some pressure they reduced it by Rs.7, 500/-. I suspect a foul play in this. Shelling out [6, 341 45, 000] for a car that ran for just 11, 900Kms is ridiculous. Its more than a month & half since this episode and I have not experienced any further problem for the car so far. I gave sufficient time in case further problems developed with the car.

Company: Hyundai Motors
Country: India

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