Jet Airways
Baggage Allowance

I always travel in business class when traveling internationally. This time I am going from Dallas, TX, USA to Ahmedabad, India. I have booked British Airways business class from Dallas to Mumbai, India which allows 3 bags at 23 kg each. From Mumbai, I have to take domestic flight which I initially booked in Jet Airways. However, Jet Airways says that as it is a separate ticket, my baggage allowance would be only 20 kg total. They said that 3 bags would be allowed only if I have one ticket for entire journey and not two. I confirmed with my travel agent (close friend and 20 years of experience) and with British Airways that it is not possible to have one ticket. Jet will be separate ticket. I asked Jet supervisor how I can have one ticket and she said that fly Jet Airways all the way from New York to Brussels to Mumbai to Ahmedabad and then you will have one ticket. However, I am from Dallas. She said manage Dallas to New York yourself somehow. Well, I will be in the same problem Dallas to New York. Then, she said the only option is to pay Rs. 200/kg, and that would be Rs. 9800 extra.

In short, Jet Airways wants everyone to fly their airline from the US. They don't want domestic passengers who take other international flights.

One of the representative was very rude to me and even claimed that I will not be allowed to use the transfer desk of Jet Airways at the international airport. Worse, he claimed that I would not be even allowed to use the airport bus, because I have separate ticket. I will have to manage everything on my own. The way he was answering was as if I committed a big crime by not flying with them from New York and how dare I buy their ticket only for Mumbai-Ahmedabad and he pretty implied that I was unwanted passenger.

I had very good impression so far. But I am not flying them anymore.

Company: Jet Airways
Country: India
Site: jetairways.com

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