To,
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited
Date- 13-12
Sir/Madam,
Sub- Complaint against Maruti SUZUKI Dealer (Amar Cars Ltd. - Gorwa, Vadodara)
I had booked a car- Wagon-R Lxi CNG model at Amar Cars Ltd. (Gorwa, Vadodara). At the time of booking their Executive Mr. Amol had committed me to sanctioned my loan from any of the bank with 11.25% to 12% rate of intrest. I booked a car just because of this assurence from him. I paid 11000/- for booking. He gave my file to different bank's DSA. After few days I asked them about my loan procedure. They simply said, my loan is rejected for irregular payment history. (Bad history which shows in their system is just fake, I have the NOC & regular payment receipts of that loan). Side by I booked the same Car from different Dealer in vadodara, because I needed urgent delivery. They did my loan in just 2 days, where Amar Car's Executive took 1.5 months, even he could not do my loan. And more over Mr. Amol told me to cancel my booking rather than to do my loan as commited. When I filled a form for cancellation, he told me about deduction charges, 1500/- rupees which was not informed me earlier.
I have not cancelled booking because of my personnel reason. Amar cars has toward me for cancelation by showing their incapability. Why should I charged for their Incapability?
If I am defaulter in Bank records as per Amar car Executive, then how other dealer did my loan, just in 2 days from the same bank...?
Even I agreed to deduct 1500/- for cancellation to avoid unnecessary hassle, though Amar cars Ltd is not giving my remaining due amount (Dues are not cleared since 15/11).
They are not allowing me to talk with their owner too.
Please do the needful for the same.
Thanks & Regards,
Dharmesh Shukla
(M)- 090990 24543
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