Madhur Courier Service
Non delivery of Courie

I had sent five couriers to different locations on 02.11.2007 through Madhur Courier Service, 451/455, Kalbadevi Road, Chikhal House, Ground Floor, Opp. Bhangwadi, Mumbai - 400002 Phone No. 22065861 (Docket Nos. 25596131 to Aligarh, 25596133 to Moradabad, 25596135 to Boisar, 25596136 & 25596137 to New Delhi).

Out of these five packets, three were delivered to respective addressees. Two (to Boisar & Moradabad) were not delivered till 12.11.2007. On 13.11. I lodged a complaint with them personally and booked another courier (docket no. 25597393 to New Delhi) through them. They assured me of doing the needful.

On 14.11. I was informed that packet from Boisar has come back to them as undelivered and I was asked to come to their office and collect it personally.

I visited them in person in the evening. They returned the envelope returned from Boisar. It was not my envelope as I could see it from its writings. It was bearing the slip of Airspeed Courier Pvt. Ltd. having phone no. as 2393149 & POD No. as L 301471. The consignor was shown as Rightman Express and not as Madhur Courier Service. The booking date is 08.11.07 while I booked it on 02.11.07. It means that they were sitting for 6 full days on it in Mumbai itself without caring for its delivery. The envelope was not bearing the sticker of docket no. affixed before me while accepting the envelope. It was opened by these people and original contents were removed by them. When I protested and asked for refund of money I paid on this behalf. The lady called the owner of the shop, who came within 3-4 minutes and started abusing me in unprintable words, snatched my bag & threw it and pushed me and assaulted me. As a result, my spectacles got thrown & bore the crack on its glass now needs to be replaced. All such indecent behaviour was uncalled for and unwarranted. The owner needs to be punished for such an callous behaviour. I am 59 years in age & the owner was hardly 30. He showed me his might and physical strength for few rupees. He was never told by his parents to deal with people with decency though he is in service industry. For him, money is GOD and could do any thing for it.

The fate of remaining envelopes to Moradabad-25596133 and to New Delhi - 25597397 is still unknown.

The slip of AirSpeed shows Rs. 4/- as charges whereas Madhur Courier charged me Rs. 10/-.

Would you please me in getting the justice?

Thanks & regards,

K.G. Gupta

Company: Madhur Courier Service
Country: India

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