Malaysia Airline
Infant not given proper seat

Hi

To Whom It May Concern

I board Malaysian Airline flight No MH 0132 and MH0172 from NZ to India on 17th June. I was happy with my first flight from NZ to Malaysia but really very dissatisfied with Flight No MH 0172 from Kuala lumpur Malaysia to Delhi.

I was travelling with my 10 weeks old baby and didn’t get cot/bassinet for my baby in flight MH0172.I requested several time to crew members but they were busy with boarding the passenger and asked me to wait and wait. At last in whole journey I have to hold my baby in my arms which was just impossible. With no choice that time I was holding my baby which result me stomach ache at the end and bad arm sore when I reached my home. Even my baby was unwell due to unrest and It took several weeks to both of us to recover from that pain. I can provide you medical documents as well if you need further.

Evenly a kid knows that mother of infant need bassinet seat but surprised your staff was unaware of that. Your incompetent staff issued seat with bassinet to some other passenger who was not carrying baby and I suffered in whole journey. Crew members in flight were uncooperative and bad-mannered too.

Hope you can solve this matter wisely and remember I paid for a comfort journey not for holding the baby in my arms.

My travel detail are as under;-

Date of journey 17.06.2011

From Auckland to Kuala lumpur

Flight No. MH 0132

Seat No. 11 A Name Sood /Richa Mrs

Infant Name Sharma/ Arnav MSTR

From Kuala lumpur to Auckland

Flight No. MH 0172

Seat No. 17 F Name Sood /Richa Mrs

Infant no seat/ cot/bassinet Name Sharma/ Arnav MSTR

With Regards,

richa sood

e- mail - sheel@cardinalchem.com

mobile 919876566355

Company: Malaysia Airline
Country: India

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