Malaysian Airlines
Increase in ticket price without information for booked ticket

Dear Sir/Madam,

This with regards to my return ticket from Bangalore - Kuala lumpur-Melbourne which was booked on the 18th March. Ticket No: 2321750606033. I had to postpone my ticket to a later date due to unavoidable circumstances. I was travelling with my son wo had turned 2 on the 9th May. I had visited the Malaysian Airlines office on Residency road in Bangalore on the 27th May and informed them that I would like my ticket to be booked for the 6th July. I met a lady -Ms Soorya and was informed by her that the ticket needs to be re-issued as my son had turned from an infant into a child. I agreed to this and the amount quoted to me was Rs 16, 000. I had requested for time till the 3rd June as i was not prepared with the amount right away. The booking was made on the same day-27th May. I received a rude shock on the 3rd June when i went to the office to make the payment. The person who I had interacted was in the office but didn't come forward to meet me at all and I was made to wait for a long while after which I was informed that i will have to pay Rs 22, 545 for the ticket as there was a hike in fuel charges on the same day as they claim that the circular was received just that day. I am truly dissapointed and upset with the service as the least bit that they could have done was inform me about the hike as my ticket was already booked. It is very disheartening to go through such an experience with an Airlines of such repute. I request you to look into this matter. I surely will not be making use of this Airlines again.

Company: Malaysian Airlines
Country: India

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