Malaysia Airlines
Cancellation charges

I had booked tickets to fly to Malaysia & Singapore. I week later the rates are slashed to the extent of 30%. I had rebooked in the same flight at the new rates and cancelled the old booking. Inspite of no loss of business, the airline still charged me the cancellation fee. I agree that when the ticket is cancelled the airline may suffer loss and hence the cancellation charges are justified. But when there is no loss of business, then why they should charge this penalty? Also, the amount in our case worked out to Rs.10, 000.

Company: Malaysia Airlines
Country: India

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