Maruti Suzuki Alto Standard car
Uninformed insurance claims by deale

My parents had purchased an Alto Standard car in 2004 from Popular Vehicles & Services [PV&S], Kottayam in 2004. Recently they decided to get a new car on an exchange basis. Several car companies - Maruti Suzuki, AVG, etc., around here in Pathanamthitta district came to review the car in our possession to get a fair value for an exchange package. We were very surprised, when all of them informed that the bonnet of the car was a replaced one, and were reluctant to believe this at first. We have ALWAYS only serviced the car from the PV&S at Kottayam. Their personnel used to call to remind about services, insurance renewal, etc., and found that arrangement to be satisfactory. Only once was any major repairs done on this car when a Tempo van had reversed and bumped at the back of our car. The door of the back dicky and a door of the posterior on one side had to be changed, and as far as we know when insurance was claimed.

In 2009 on service we were informed of a rusted cross-beam supporting the engine, which was replaced in total but as far as we are aware no insurance was claimed for this. However at that time we were not at all satisfied with the services provided fromt here and our several enquiries about a few things remain unattended till date.

On 25th November based on our phone call on intent to get a new vehicle, a personnel from PV&S came to review the car and we were informed that there had been 3 claims for insurance [from ICICI Lombard], about major repairs due to ACCIDENTS done on this car. Please remember that this car has ONLY been serviced by the PV&S at Kottayam all these 7.5 years. My question is how has this happened and why were the owners NOT informed of this fact? AND now on the basis of all these a much lower price is being offered for this car and that too ONLY if we also purchase a new car from them!

We find this to be very unfair trade practices and demand to know what the Popular Vehicles & Services had been up to all these years. Were they claiming insurance [over & above what was being paid for services by the owners] for "cooked" up coverages, and or, for damages incurred at their hand. Or is this a case of conniving between dealers and insurance company?

My aged parents are, naturally, very, very upset by all this. I want a full enquiry into this and fair compensation for damages on this car which has been hidden from the owners. This car is being used by my parents exclusively; it has never been driven by anyone on hire basis and without one of us being in the car. Our use of this car is only for transport to places around here and very rarely has it been used to travel very far. We want a satisfactory explanation for all this and at the earliest.

Company: Maruti Suzuki Alto Standard car
Country: India

  <     >