Maruti Udyog Limited
Bad servicing of vehicle

I stay in a remote place in Assam. I purchased one Maruti WagonR in March from your authorised dealer based in Guwahati (PALLAVI MOTORS PVT.LTD). During my 2nd servicing, I had mentioned about the sound coming out from the front right side, while driving thru bad road. The sound is something like bubbling sound and i suspected, it might be of Tie rod end. When the vehicle was delivered, I was told that all the jobs have benn done. To my surprise nothing was done and the problem still persists.

Then I called up customer care at Pallavi motors, where I was told to bring my Car during 3rd servicing & they will rectify the defect then.

Subsequently, I had sent my car on the 4th of May'07 after giving all the details of the jobs to be done. This time also nothing has been done and the problem still persists. Sir, I stay in a remote place and it is not possible for me to come to guwahati every now n then. I am very very disappointed with the after sales service of yours authorized dealer. I am regretting for buying a vehicle from Maruti Udyog limited. During my 3rd servicing I had even told that- whatever parts are required to be changed I am ready to pay for it, but still the response is very poor. Overall, I had a very poor experience with Pallavi Motorsx, Guwahati, Assam. I am surprised, being such a reputed company, how can you have dealers like this, who doe snot even understand the job or does not want to understand and is not customer friendly. SHAME ON YOU.

Company: Maruti Udyog Limited
Country: India

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