BagItToday
FREE GIFTS NOT RECVD

I had ordered a Reebok Track Suit (Large) through a promotional offer from BAGITTODAY.While ordering I was promised 3 free gifts which are 1.Reebok Watch.2.Holiday Coupon.3.Diamond Gift Voucher. I have got the delivery of the track suite but of the free gifts except for the diamond gift voucher there seems to be no news of the other 2 gifts. I have been trying to get an update from their call centre to get vairied responses.1st response was I will get the gift.2nd says since it is my 2nd purchase iam not entitled for a watch which itself is totally wrong. This is my 1st purchase only. Latest response says I need to key in the unique promotion number printed on the invoice. Well there was nothing like that which made me to call them again. They gave me a unique promotion number and a site www.bookstoday.in/promos.htm and asked me to key in this number in the site given. This too wouldnt work as the error would be incorrect entry. Upon calling them I now get a response that the unique promotion number is not activated and that it will be done in 24-48 hrs.

MY MEMBERSHIP NUMBER IS ITBC10327716

After so much of followup I had decided to appeal to consumer forum. My question is when they cant be fair in their dealings why do they promote such offers.

If I have duly paid for the purchase isnt it their responsibility to ensure the free gifts promised are also delivered.

Request concerned authorities to take necessary action and see that I get the proper justice. I have attached their order confirmation mail and also the details of free gifts promised pre order

Regards

Venugopal

9030990100

Company: BagItToday
Country: India
State: Andhra Pradesh

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