Bata India Ltd
Quality Of Shoes

The Service in charge,

Bata India Ltd.

Kolkatta.

Dear Sir,

Re: Shoes - Proudct Code 891-6000 Size-7 Black MRP Rs. 1499/-

I had purchased above product from your Siddhi Vinayak showroom from Ahmedabad, Gujarat before six-eight months. Generally i keep one pair of shoes extra and do not use immediately. After I started using the pair within a short period of one month the pasting of sole was opened. I gave it to your showroom and was pasted by them. But again after 40-50 days the pasting was opened and the whole sole was removed when I was in a function. I was put in a very shameful position.

Again I went to your showroom and inquired about the quality of the shoe. When I purchased I was told that the shoes are of pure leather. Now the Branch Manager Mr. Jitendra says that the material of the shoes is synthetic and not pure leather.we keep leather shoes and synthetic shoes at different places and so on... He also told that if within fifteen days the pasting is opened we will not replace the shoes and give back after pasting. He also told that I can repair the shoes by stitching the sole with upper as that is the best solution and we do not give any guarantee for pasting, it may open any time. On the box containing the shoe pair there is no mention of quality of material used i.e. leather, synthetic etc. On your website I tried to find out the product with it's code no. But I could not find it. The product no.891-4000 resembles the product code 891-6000, but you have not mentioned the material used in product 891-4000???

If you really keep the shoes according to quality i.e..leather shoes, rubber shoes, synthetic material shoes etc. you should keep a board mentioning the quality of the material used in the shoes.

I request you to replace the shoes as there is no permanent solution of it.

Umesh desai

Company: Bata India Ltd
Country: India
State: Gujarat
City: Ahmedabad

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