Fab india
Service denied

Wanted to pen down a very unfortunate incident that happened today at one of the FabIndia outlets in Cochin. Happened to visit the Fab India store last week to pick up some kurtas. Of the lot I picked up; one was a piece with some discount on it .. upon enquiry.. i was informed that the discount was set for the pattern and there was no damage..

I had not tried them on and since I only wear your brand (size medium), I was almost sure it would fit me.. However, I specifically asked the boy there that if I had a concern with any of the ones I picked up..he informed me I could bring it back within a month. Well the discounted piece in spite of being labeled as “Medium” was actually a little tight . (All the other Mediums fit me perfect & never had an issue till date). - a wrong sized item sold.. & further service denied. I approached your Store @ Oberon Mall, Cochin today & informed the Manager (male) about it and he just said: it can’t be exchanged.. when i asked him y .he said its discounted... Well bosss.. I had specifically asked this at the time of purchase and was informed to bring it within a month for which he replied.. no way..can’t be done..

So whoever is reading this mail.. let me tell you.. been a regular loyal customer to your stores at Cochin, TVM & Dubai and let me say this experience has really let me down.. I even told that guy that ive visited his store a million times and bought stuff worth a fortune and can’t you at least give me a proper service or at least standby a statement that was made by your own store exec..

I vouch never to visit Fabndia ever again and let me ask you..was this my reward for being brand loyal..??? its been a truly disheartening experience, and all this pain for something that costs Rs. 500/-.. which are peanuts when compared to the revenue I gave you guys. Well this “discounted” piece would lie in my wardrobe definitely as a useless piece.. but would carry a painful experience behind it.. something worth sharing with family & friends.

Complaint mails already sent to theFabIndia team.. which they never bothered to respons..

kindly assist.

Jeny 91 9846718648

Company: Fab india
Country: India
State: Kerala
City: Ernakulam

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