Fashion & you
Incorrect order - not replacing

I am regular buyer from this site and always appreciated good products and services and have shared the same with my friends and colleagues, but this time I was shocked to see my order which was delivered on 3.7.12. I have ordered a saree on 27/Feb, and received the confirmatory mail for the same. BUT what I have received was totally different from the saree what I have ordered. This is totally unacceptable and intolerable. I have to made several calls to their customer service dept to tell them what exactly has happened and I am not satisfied from their revert. They have asked me send pictures I have done the same. Then they asked me to return the product to them and they will refund me after receiving the product. I have returned the parcel, and intimated them after getting confirmation of the delivery from the courier services. I asked them to confirm whether they have received the returned parcel or not but on that, beside acknowledging the fact, they wants me give again the details of the complainant. They are mentally harassing a consumer. It such a pain to buy from them. i also had some issues like that earlier also but this time they have crossed the limits. I have seen the convenience of online shopping that is why I have ordered the product but they have made it worse for me. It is not a matter of Rs 100 - 200, I have paid Rs 4499/-. Now neither I am having the product nor the money.

Company: Fashion & you
Country: India
State: Haryana
City: Gurgaon

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