Fashion and You
Return not processed

I ordered on fashionandyou.com an ice chopper (my luck - should have read all feedback here), ORDER # 229239. It was delivered in a very bad condition; the product was in a huge box almost 3 times of actual product size hence the packing was almost ruined completely. The delivery address was my office address and I was in a meeting else 'd never accepted the product in a worse manner.

Next, thank god nothing happened to the base product packet/box. Otherwise they would have claimed I did it.

Even worse when I unpacked the product at home, IT WAS NOT WORKING. So I first opted to read whole User Manual to understand whats wrong with the product but of no use. I opted for FNU online Contact US form to post what I'd faced but as part of their awesome service oriented part they NEVER RESPONDED TO ME.

So I used live Return option on 26/02 and system stated that FNU will step up collection facility from delivery address WITHIN 72 HOURS (3-4 days) but its been 17 DAYS and I have called FNU for Numerous times. NOTHING HAPPENED.

FNU - You have the worse service I have faced so far in my life. Inspite of offering so many products you should concentrate on your management and ability to deliver and provide services to your customer.

TO EVERYONE: NO MATTER AFTER SOME FEW AGES FNU COLLECT'S THIS PRODUCT FROM ME BUT WHAT AFTER THAT? - WILL THEY RETURN MY MONEY OR NOT OR somehow yes, then FINALLY WHEN?

**** I just called them and allowed 3 more working days to resolve this.

STAY TUNE TO KNOW MORE ABOUT NEW CONCEPTS FOR CUSTOMER SERVICE OREINTATION FROM FNU.COM. THIS IS YOUR HOST ‘TARUN’ AND I AM NOT GOING TO LEAVE FNU CUZ THIS IS OUR HARD EARN MONEY (UNLIKE FNU).

Company: Fashion and You
Country: India
State: Tamil Nadu

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