Fashion and You
Non Delivery of Orders raised

I have an account on the online website www.fashionandyou.com. Fashion and You issues discount voucher if any friend referred by me places an order for the first time. I get a Credit of Rs.1000.00. It has been observed that every time an order is raised using a Discount Voucher issued by Fashion and You the order is not processed. If the order has been raised using a Credit Card payment or Cash on delivery for the full amount the order is processed and dispatched. This is not a single case but it has happened four times. Today I came to know that the order was cancelled because of non availability of product. They also do not inform the customers that the order cannot be dispatched. I only came to know when I call their customer care department. I had raised the last order on 25/023 and was continuously following up for the status of the order. Today when I called after keeping me on hold for about 31minutes I was informed that the order cannot be dispatched and it has been cancelled.

I am confident that Fashion & You is deceiving its customers and do not process the order if a voucher is used. When I ask to speak to a senior staff or the head they also do not transfer the call. I have never received a call back for the complaints rasied with them.

I would like to have your assistance to take action so that other customers are not looted and get a fair service from Fashion and You.

I can be contacted on the below number for any information or details.

Hoping for an action soon.

Thank You

Kind Regards

Amit Dabriwala

91 9579 3456 46

Company: Fashion and You
Country: India

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