Flipkart.com
Damaged item

I ordered for a bag namely Be for Bag Zoli Block Print Tote - For Women (Pink) from Flipkart.com on June 7. I received the bag on June 13 (Wednesday, approximately after three working days and five complete days, against their promised within two to three business days). In the event of my absence, my mother had received the bag. On returning to the city, I checked the bag and found it to be damaged and the promotional image was quite misleading as the bag handle in reality is very short and abrupt for use. I filed a complaint with Flipkart.com immediately, which generated a response the next day (24 hrs later) via email, promising a call in this regard. But no such calls have come across. I have had to send repeated emails but no response is being generated.

Given that the purpose for which I had asked for the bag was to gift it, and the event has come and gone by. I don't see any point in taking the bag anymore. I asked for it's replacement with a set of books, for which am ready to pay the outstanding amount. Please look into the matter as soon as possible.

Order ID: OD20608100170

1.) Be for Bag Zoli Block Print Tote - For Women (Pink) (HMBD8YR5AAEXYZ3X)

Company: Flipkart.com
Country: India
State: West Bengal

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