Free People
SLOW REFUNDS!!!
- 08-27-2012
- 46
I returned an item on Thursday August 17th and it arrived to their warehouse in S. Carolina on Monday, August 20th. I contacted them 2 days later about a refund, and they told me to wait 5 days for it. I did so, and when I realized my return wasn't processed on August 28th, I emailed the CS again. They never responded. Typical. Either this company is trying to SCAM me out of my $40, or they're ignoring all my emails. Either way, it looks FP is losing business over this and their Customer Service went from good, to downright garbage. I already filed a claim with PayPal and I WILL file a chargeback with my bank if my money isn't returned to me. STAY AWAY FROM THIS COMPANY unless you like the item enough to keep it, or if you have a FP boutique near you, so you can return the item in-store. I'm never shopping with this website ever again!
Company: Free People
Country: India