MYNTRA
Late delivery / Uncomfortable product

I have purchased a sandal of Puma brand of size 10 which is very uncomfortable to me as if I am wearing size 9 or 8, earlier I have used same product of same size same model purchased from Puma show room which was very much comfortable because of long lasting quality and life I have chosen the same brand product so that I can have same kind of results & satisfaction but I feel like being cheated because of size and uncomfortable every time I wear those pair of sandals moreover the product was delivered three weeks late after being requested by me via mails to deliver the same. Pls find customer support mail and my reply to them as pasted below.

Please ensure there shouldn't be any victims like me suffering with similar kind of service and products.

Regards

Sai VIjay Raj

Damage has been done what do you want to do... try to retain customer with routine customer care funda mails " Please accept my sincere apologies for the delay and inconvenience caused to you... We value your association... etc etc etc " OMG very bad experience I had shopping on ur website and you guys have tagline 100% original products... I have purchased same product from the Puma showroom earlier of size 10 sandal which fitted very well... and again due to the product long lasting quality & life, I have ordered same model same size sandal but it is very uncomfortable I don't why and upon that your delivery on time OMG...

Thanks & Regards

Sai Vijay Raj

On Fri, Feb 10 at 9:23 PM, Myntra Customer Service wrote:

Dear Sai,

Thank you for contacting Myntra support.

We understand your concern in regards with the order delivery. We wish to inform you that as per our record your order was shipped on 19th Jan 12 via Quantium Courier, tracking # MYC140745. The same has been marked as delivered on 3rd Feb 12. Hope you have received the shipment.

Please accept my sincere apologies for the delay and inconvenience caused to you.

We value your association with Myntra and thank you for your support & co-operation.

Please feel free to revert back in case of any query i will be happy to assist you in all possible way.

Thanks and Regards,

Arti Yadav (3:00pm – 12:00am)

Customer Connect: 080-43541999

We would love to hear from you if you have had a wonderful experience with us. You can write in at cclead@myntra.com. In the event that you are not satisfied, please do write to us at cclead@myntra.com.

Description: http://www.myntra.com/images/Myntra-logo-band.jpg

Ticket Details

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Ticket ID: VVN-904682

Department: Support

Priority: High

Status: Closed

Company: MYNTRA
Country: India
State: Andhra Pradesh
City: Hyderabad

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