DELL
Worst after sales service

This is a complaint regarding the worst and unexpected after sales service of dell.

My system (laptop, model no: dell xps m1330) was under 3 years warranty, which is a paid service of a company, which covers all kinds of damages to the system, including accidental damages. Due to my accident, the system also broke down, so i called the company executives and they took the laptop for replacement, and promised that it will be replaced withing 15 business days.

Its been more than 4 months now, and till now i have not received my system, whenever i call to direct numbers provided by company, most of the time no one receives the call, or is being transferred to voice mail.

every now and then i send e-mail, but most of the times i do no get reply, and if i get reply, its full of fake promises only.

there are number of executives who have been regularly cheating me on this. after every few days, the person who takes care of my matter is changed, and a new person starts the case from zero, then again he/she gives new date of delivery.

i have their e-mails, as a proof, in which they have promised exact date of delivery also. and neither of the date is true. all are just fake promises.

i want to file a complaint about the executives and the company.

please help.

Company: DELL
Country: India
State: Punjab
City: Amritsar

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