DELL
Dell XPS, Faulty design by Dell and consumers are paying for that

I am writing this email to highlight my pain and agony while experiencing issues with DELL XPS M1330 model (Service Tag: GDN3S1S). I purchased this laptop the same time DELL has released this Laptop. Ever since I purchased this machine, except hard drive all of the components has already been replaced because of one issue or the other (Please refer Case History of this Service Tag). I have lost count on how many occasion DELL has replaced the Mother board. I have taken even extended warranty, but that will give assurance only for a year. After spending INR 80, 000 (including cost of extended warranty) have a machine which comes with problem every 1-2 month or so.

Last time motherboard was replaced on Nov 2 and it again broke down on Nov 30 and after that DELL has sent a Desktop motherboard and closed the case. I have to call again to get case open. And moreover what guarantee DELL can offer that this motherboard will work. I can’t keep purchasing extended warranty, I had invested so much on this Machine and this is add on investment on yearly basis. If DELL had manufactured a faulty machine, why I should keep paying for errors. I trusted DELL brand name to make a decision to buy a premium laptop from them, but in the end its only me who ended up losing money. I am feeling cheated by DELL.

One representative from Dell, offered that they will give warranty extension for a year. But again they cheated me by removing complete covere from warranty.

Please never go for DELL products

Company: DELL
Country: India
State: Karnataka
City: Bangalore

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