DELL
Susbstandard Systems!

I spoke to a rep in technical support --Delhi --(Destop, Inspiron, Tag: 2B144BS) by the name of Indu Chauhan who released the call from her end while talking to me. I called up immediatley on the number (1-800-425-4026) at 18:02 to realize that it was past working hours. That is when I realized why the agent had a very hostile and intimidating tone. She was clearly irritated about taking a call which came at the end of her shift.

I had made the call at around 17:55 she released the call at around 18:02 hours while I was rebooting the system as per her instructions.

I had called today (Thursday, 07 January) for assitance on a Dell Inspiron that I had bought a few months before. The system tag is: 2B144BS. The system's fan makes a lot of noise, to the extent that I dont feel like working on this system anymore. I regret the fact that I bought a Dell, I regret it deeply.

A brief summary:

My friend and I bought the same computers (Dell Inspirons Tag No: 2BI44BS & 58344BS) at the same time. Both of us had problems with the sound recorder, it was not capturing any input from the microphone, which was diagnosed as a problem with the sound card. Sine the soundcard is integrated to the motherboard in this model, the motherboard was replaced for both the systems.

My computer can capture voice now, but only when I speak into the microphone with a loud voice. My friends computer continues to have the same problem despite the motherboard being replaced.

If one system was bad we would have know that it could have been an error. Here, we have a pattern. It looks like Dell has something about manufacturing substandard systems without proper Quality Check for Asian Markets.

I dont expect anything from Dell because I have lost trust in this company. The least that I can do is passionately and aggresively speak to people, within my circle of influence, inorder to deter them from purchasing these computers anymore.

Regretfully

Vinod Joy

Company: DELL
Country: India

  <     >