DELL
Failure to provide goods

I purchased a Dell computer online as they said it would take 7 days to deliver. They promptly charged my credit card and din't deliver. I tracked the delivery on the internet - it didn't move from "arrived in Australia". I sent 3 emails to Dell - got automated responses saying a customer care person would be intouch within 3 days. That all started 12 days ago and nobody has contacted me. I phoned to be put on hold for >40mins at a time.

I finally demanded a supervisor, Hazel, customer care Australia (working from Malaysia), who said she would ring me back on my mobile. 3 days leter I had to make 6 calls to Dell, sales (the only one that answers), to get Hazel again. She said the carrier came to my home, and there was nobody there.

That is a deliberate lie, as the delivery address she and the carrier have is my workplace that is open and staffed all day everyday. Hazel had no explanation for this. Again she agreed to phone me.

Thus far it is 3 weeks overdue. I have made 10 phone calls, 3 emails, waited 70 mins on phones for no result. I have paid for goods not supplied, and at this point no resolution in sight.

Company: DELL
Country: India

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