DELL
HARASSMENT AND EXTREMELY POOR SERVICE

I had purchased a Dell laptop a couple of months ago and barely using it for about 10 times, it has blanked out. On lodging a complaint on their call center, their representative blatantly refused to send any technician to repair my laptop and instead instructed me to open the spare parts of the laptop and repair it on my own.. After much debate they force me to open my machine and finally after having a heated argument with them after when I was not able to re-install the parts they agreed to send the technician to my place. He visited my house after 3 days and replaced the motherboard and hard drive of my brand new laptop.. And guess what.. my laptop still doesnt start... Now the technician has advised me that the processor will need to be replaced... So just imagine all the vital parts of my brand new laptop have been replaced and still my problem remains unresolved.. The technician has told me that no of days that will be taken to replace this processor is indefinite and might take upto 15 days.. When I call up their call center to find out the status of the same I am being advised that I would have to hold on for upto 2 hours to speak to one of their representatives...

A world class company like Dell has amazingly pathetic customer service with highly unprofessional staff... and sub standard products... Just imagine after spending Rs 50000 on a computer what I am left with is a junk box which I cant use infefinitely.

Hence I would like to seek your attention in solving my problem and would advise all prospective buyers to stay away from DELL as in case you run into a problem, you would be in for accute harrasment and mental torture without the problem being solved

ROHIT DEWAN

SERVICE TAG NO 63615BS

Company: DELL
Country: India
State: Delhi

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