DELL
Eplacement of the laptop

I purchased my dell studio 15 laptop on 9th of march.it started giving prob from July itself.in august the ram and mother board was replaced.in Sept the blue tooth had problem so the blue tooth card was replaced and when the engineer left the touch pad stopped working.so after fighting with the customer care they agreed to replace the laptop on 13th of September.i scanned the required documents and emailed them.on 15th of Oct the laptop was collected and i was told withing 15-20 days it will be replaced.after calling the customer care several times about the delivery status on 9th Nov they called and said there has been a delay from our side and we will send u to email and u acknowledge again and we will start the process and ull get the laptop in next 15-20 days.i still haven't received their call nor email.dell is pathetic please don't buy dell products henceforth.customer care is worst.

Company: DELL
Country: India
State: Maharashtra
City: Thane

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