DELL
No Response from Customer care team

I bought Dell Inspiron 6 months ago, ordered it online from their HO located at Bangalore. Before buying the laptop, the sales person was going crazy following up with me & promised me a onsite service for a period of one year.

Within 6 months, my laptop started giving me a problem. Machine used to freeze up & fan started working very fast with a very loud noise. In this situation nothing works (not even ctrl Alt Del) & i m left with no other option except switching off the machine from on/off button.

Dell Customer Care works only monday to friday (9am-6pm). So, practically they think that their products should be bought by housewives / unemployed people.

I called their Customer care at least 6 times. These people do not give their mobile numbers &say either call up on toll free number or send a email & they would call back. If you call up on centralized number you will have to explain ur problem to a new person every time you call.

I sent them a email 4 times, even then no one called back!!!

Pls note, They would also refuse to turn up at ur place for the service, stating that they will only give a remote assistance & will visit ur place in case a part needs to be replaced.

After fighting for long, when i found that nothng will happen i agreed but even then no one has called back till date.

Dell is the most pathetic product that you can ever think of buying. Their poducts start troubling you within 6 months & you would not get a After Sale Service also despite of being promised.

So, better beware before buying a Dell Product.

Ashima

ashi26a@gmail.com

Company: DELL
Country: India
State: Delhi

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