DELL
Poor after sales service

I have a comprehensive onsite warranty for my dell laptop.

The screen of my laptop seems to be damaged and there is a red line running down the screen.

When i called the customer support number listed on the website, i was told i need to be infront of the system and run some diagnostics otherwise they will not send a technician to my residence.

The problem is that they only work between Monday - Friday 9 am to 6 pm.

How is a working person expected to be able to be infront of their system during working hours unless i am expected to take leave so that Dell can fix my machine.

WHAT IS THE USE OF A COMPREHENSIVE ONSITE CONTRACT>???

Company: DELL
Country: India
State: Maharashtra
City: Mumbai Suburban

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