DELL
Delivery of damage laptop

Hi,

I have purchased a new INSPIRON 15 R Laptop from Dell, after the delivery I found that Laptop is slow in performance and top pannel is damaged... I have logged a request with Dell to check the same and found that Hard Disk Drive is corruput and having Bad Sectors.

I have reported the same issue to dell and asked them to replace the laptop. They have provided me the Service Request Number and told that it will be replaced in a month.

Almost 2 months has passed but I have not received any call back from DELL regarding the replacement. Even after multiple followups I have not got proper answer from DELL Support team, they just forward MY calls into different departments and waisted my time.

I am fealing like cheated after purchasing the dell laptop, please help me in resolution of the issue.

My Laptop Number is :3XMRWQ1

Raised SR Number:838406027

Regards,

Ashish Bhatnagar

9820983381

Company: DELL
Country: India
State: Maharashtra
City: Mumbai Suburban

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