DELL
Multiple Hardware faliures several times in new laptop in 15 months

Would like to lodge a complaint against Dell laptop model Inspiron N4010 which i purchased on 7th July from Devraj Computers Pvt Limited Dell located at Nugambakam, Chennai.

This is to bring to notice about the multiple hardware faliure which occured in this laptop within 15 months of purchasing. The first problem which i faced was with camera of this laptop which stopped working after two months of purchase. Being in warranty period, it was serviced by the Dell Service center but the problem reoccured along with Wi-fi, Bluetooth and USB port not working. I submitted my laptop again on 14th May which they again fixed and returned the laptop after 15 days.

After 20 days web cam again stopped working and this time they fixed it in two minutes saying some loose wire from inside. It again stopped working after few days. With this frustration of poor services provided by Dell Service center, I decided to work on the laptop without web camera. But after few days another issue of beep sound occured in the machine which keeps occuring for around 20 minutes

On contacting Service Center, they informed Hard disk has crashed and it will require 14000 rupees to replace it.

Please help me out as it is clear that the laptop had manufacturing defect right from the beginning. The problem which existed in the beginning still exists coupled with crashing of Hard Disk. So many issues within the first 15 months is evidence enough to conclude that a defective laptop was provided. Moreover, I found from internet the cost of 500GB hard disk to be 6000 rupees maximum with three years warranty. Here they are asking for Rs. 14000 with one year warranty. With poor service have they started cheating customer also?

I bought the laptop for 39606 rupees and now just after 15months again investing 14000 rupees makes no sense.

The details of the laptop are as follows:

Model: Inspiron N4010

Service Tag Number: 7YH7685

Place of purchase: Devraj Computers Pvt Limited, Nugambakam, Chennai.

tax invoice number: 00536592

I already lodge a complain against Dell authorities but they always insist me in extending my warranty and relace the parts which i dont think as an option to be considered. Please help.

Best Regards,

Niharika

Company: DELL
Country: India
State: Tamil Nadu
City: Chennai

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