DELL
Faulty audio input in the laptop

This is something of grave concern. I am badly pissed off at the service and irresponsible behavior of Dell customer care. I bought a laptop (Service tag 90TCZM1) in US on 1 jan. However I was provided with a faulty audio input with no provision for inserting a 3.5 mm jack. I came to note it in Jan when I had come back to India, and tried to contact them (the service tag was transferred to India after returning back). Exchange of mails took place (mostly from my end), finally got a case ID-6167470. The solution given to me after 14 days of mailing was-please contact technical department of Dell.

Now this department is one of its kind in the country. The hours of operation end at 6 pm on weekdays and closed on weekends. Now if you have to talk to them, the condition quoted by them is you have to stay in front of your laptop. So finally I took half day leave and came back home to be in front of my system to call them. And this happened at least 25 times. I start calling at around 5-5.15 pm. The call gets transferred at least 5 times to different departments quoting justifications that "they are transferring me to concerned department"(I wonder how many correct departments are there). Now mostly these "concerned departments " take 10 minutes each to recieve your call (and it passes through at least 5 "concerned departments"). Finally its 6 pm and when you land at the correct department the hours of operation are over.

Once I landed up at the so called "correct concerned department" and they told since warranty period is over, they were not even ready to talk to me. Now a faulty piece doesnt come under the purview of warranty period, and its not customer's fault if he was provided with one and didn't notice withing the stipulated "warranty" and "friendly" period of Dell.

Please help me in getting the issue resolved.

Company: DELL
Country: India
State: Delhi

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