DELL INDIA
New Laptop not working

Hi Guys,

New Dell Laptop Inspiron 14R delivered on 25-02, Started using the laptop on 27-02. Opened the laptop straight out of box and after initial process I found that the Sound/Volume was not coming out of laptop. Tried few steps to resolve the issue but of no use. There is no volume at all from the laptop. For a brand new laptop and first day of using it I didn't expect the condition of laptop to that worse.

Contacted technical support guys and after few remote diagnostics steps they told they will replace the Internal speakers. I have requested them to replace the laptop but they wouldn't. I got the issue escalated to their superiors. Their customer service sucks big time. They are full of attitude and they don't have the proper customer skills. It would have been a different scenario if the laptop was purchased abroad in USA, UK or any other country. The laptop would have been replaced on the first complaint and part of payment refunded for the inconvenience caused. I can say that from my own experience because I have stayed in UK for 3 years and own a dell laptop. The irony is that for UK customers these same guys provide support. But because it was purchased in India there is no replacement or part refund of the money.

They treat our Indian customers as big time idiots. Customers in India are no way regarded high. Based on my experience in India I would not recommend any Dell Laptop to any of my friends or family.

Company: DELL INDIA
Country: India
State: Andhra Pradesh
City: Hyderabad

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