DELL INDIA PRIVATE LIMITED
STUDIO LAPTOP

COMPLAINT AGAINST DELL INDIA PRIVATE LIMITED FOR DELAYED DELIVERY OF LAPTOP AND THAT TOO IN DAMAGED CONDITION

Reference: Dell Order no. 840089036; Customer no.: 781896457; Invoice no.: 8040042921 dtd.02.08.10 for Studio 15 Laptop Direct base no. T540613IN8.

BACKGROUND:

I, Nandini R Prabhu, mother of Master Aashwij R Prabhu had booked a Dell brand of Laptop for my son from E-Zone, Shop no. S-23, 2nd Floor, International Business Park, Oberoi Garden City, Oberoi Mall, Goregaon-East, Mumbai-400063, India on 1st Aug' 2010. This laptop was purchased for my son to enable him to prepare for his exams that was scheduled from 25th August’10 onwards. Mr. Sunil Singh was the sale executive representing Dell in the above shop. After finalising the configuration, I paid the full amount of Rs.61, 620.00 towards full and final payment including delivery charges of Rs.750.00 for the Laptop. A receipt was issued to this effect (Receipt no. Dell/C329 dtd.01.08.10, Quotation no. IRN-52004 94373) and was informed that the laptop would be delivered in maximum10 working days. After several telephonic follow-up, the laptop was finally delivered by Blue Dart courier only on 27th Aug'10 (after 27 days of my booking) but in damaged condition. Upon opening the box, it was found that the laptop display screen had a big crack in the middle. Attached are the photographs of the laptop and Emails sent to Dell for easy reference. It has been over 12 days now, there has been no response from Dell on the above matter.

Company: DELL INDIA PRIVATE LIMITED
Country: India
State: Maharashtra
City: Mumbai Suburban

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