Dell inspiron 15R N5010
REPLACE MY LAPTOP

Dear sir/Madam,

I have to complain about my laptop. So i have become totally disappointed with laptop and with the service from Dell Service Centre. Here i m describing my all situations...

I bought my laptop from DELL INDIA PVT. LTD.by making an order online and they delivered it at my diclared destination on 08/03. Till 20 days, i operated it perfectly but after it, a technical problem occured in my laptop (PROBLEM: when i operate any function on it after some time the whole screen becomes totally black and the system makes sound). In the end of the march, i complaint to the DELL TECHNICAL SUPPORT about the technical problem and i asked them to replace it but they said that after diagnosting, we will take action and finally they decided to change HARD DISC. An engineer came from dell centre on 07/04 and changed HD of my laptop. But after one week i still had the same problem again with my laptop and there was no satisfaction at all. During this session, i was preparing my exams so i had a lots of problem and i couldn't study at all. Now again i tried to call to the DELL TECHNICALL SUPPORT to complain and they were disconnecting my call so many times. But finally a person handle my call and i told my all situations again, i said again that person to replace my laptop but he denied and said "your laptop could be replaced within one month from the due date." (here i want to clarify to you that i m not responsible because in the fist complain i had already told them to replace my laptop.) and regarding the second complain, they changed the KEYPAD and HARD DISC of my laptop on 26/04. But after the next three days, still the same problem occured with my laptop. now it was beyond the extreme limit of my patience. after this third event, i didn't make a call to the DELL TECHNICAL SUPPORT due to my B.TECH exams. so now, i think that there is no benefit to call dell service centre.

So this is all about my situation. Now i request you to take an action against this problem and i want my laptop replaced any how.

I am giving all details below.

company name: DELL INDIA PVT. LTD.

Registered Office:

Divyashree Greens, Ground Floor,

12/1, 12/2A, 13/1A, Challaghatta Village,

Varthur Hobli, Bangalore South,

Karnataka.

website: www.dell.co.in

Company Tin No.: 33480904304

My Laptop Purchasing Bill Detail:

Invoice No: 8040196614

Customer No: 782113014

Dell Order No: 840290726

Quotation No: 24704463/2

Sales-Person: Shetty Mahendra

Please, kindly inform me regarding this as soon as possible. For any enquiry feel free to call or mail me any time.

Thanking You.

FROM:

ARPIT GOEL

MEERUT, U.P., INDIA

MOB NO. 08899171117, 07417420095

email id: arpitgl7@gmail.com

Company: Dell inspiron 15R N5010
Country: India
State: Uttar Pradesh
City: Meerut

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