Dell inspiron4010
Exchange of defective laptop by new one

I am dr.jayaraj working in govt. hospital chennai. My service tag no. 2SLB6Q1.I bought my laptop on nov 19th. I am having problems and issues with my laptop right from the nov 20 th. I have not made use of even 1% of its purchase value. At first my os got corrupted on dec 22nd as said by technical team on my query. Service request no.848373419.They guided me to identify the problem in system and said that hard drive fine and my os got corrupted and i have to reinstall it. With their help i reinstalled the os. I spent hours and days to reinstall os drivers and utilities with dell team. In two days time again my os got corrupted and my keybaord is having power leak and current passes through it when i use key board. When i contacted them they said that that there is problem in my hard drive. They said that they will replace the defective parts with help of engineer. But i am not interested in that. I have solid reasons for that. those are; its hardly one month i purchased my laptop. I have not used it much. If it is some six months i bought the laptop i would have accepted your arguement, since i have used it for half of the warrant period. but now of twelve months warranty period its just one month over HARDLY 7% USED. And i cant digest these many problems occuring in a newly bought laptop investing rs.37000 rupees in dell. Also day by day new and new problem arises with this laptop. There is lot of difference between the inbuilt parts and the replaced one. Your team has failed to detect the hardware problem at the second day and also at the first instance of os corruption.i have been subjected to lot of mental stress and tension in the following days of os installation and its corruption for the second time. Its negligence from your technical side. So i have lost interest and confidence in this laptop. I want a new laptop in exchange for this defctive product. Iexpect u to do this and i believe that u will not pave way for me to consider taking necessary legal action for giving me a defective product and subjecting me to mental stress and eating my time for hours and days. thanking you.

dr.jayaraj

Company: Dell inspiron4010
Country: India
State: Tamil Nadu

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