DELL/INSPIRON 560S
IMPROPER SERVICE/HARDWARE ISSUES

I purchased a system from Dell

The purchase was done directly through Dell Customer Care the amount was transfered through internet banking

The customer sales manager Archana Jamble was assisting in the purchase. She has promised the delivery of the product in 7 days but i took almost 2 weeks for the delivery during the time response of the customer care staffs was very bad. Archana was not entering the correct address and we had to change the address online for proper delivery and excuse given bty Dell for late delivery was the address change done by us.

Upon receiving the system it took Dell two days to send technician for installation

Further we found out the audio was not playing and upon troubleshootin the Dell technicians even point to hardware complaints. Our system is very much with in warranty period and yet Dell is finding it hard to send atechnician to trubleshoot and to repair. None in Dell were in a position to answer the queries properly and could not deliver a proper answer

so we fell"HELL WITH DELL"

Company: DELL/INSPIRON 560S
Country: India

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