Dell inspiron
Poor service/ quality

The motherboard on my mother's desktop has failed 3 times in the last three and a half months. Each time, i go through a long phone call with their technical help and have to sit with screw driver in my hand and connect/ disconnect the power source, RAM etc. The technical help has been of no help. Either their diagnosis is extremely poor or their quality of parts is extremely poor. i spoke to a senior manager, who said that mine is not really an exception (which i was surprised to hear), but he said he was not free to discuss how many others failed. (also i got to speak to him only after not receiving a callback which was promised almost 2 week earlier. i must say, having owned Hps, compaqs, acers and now a proud owner of a mac, i will never buy or suggest Dell to anyone. Another friend who bought a dell notebook when i bought my macbook is also facing many problems, while my macbook has been free from trouble. With the number of part replacements and poor service i can only say don't even think of buying a dell.

Company: Dell inspiron
Country: India

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