DELL/ INSPIRON LAPTOP
MISPLACING MY ORDER

I have placed my order for Dell Inspiron (15" Laptop) at Croma Store located in Madhapur, Hyderabad on 2nd February and provided them all the details required for the dsiaptch and informed me that the order will received in 10 working days. Payment mode is Cash.

They have provided me the Cart Number at the time of placing the order. I have asked them about the OrderId on6th Feb..They said that the Banglore team was on a quarterly outing and they could not provide me any details. In the next week when I have approached them regarding my order, they informed that the Cart has changed and provide me the OrderId and Customer Code. I started tracking that order based on these details. On 11th Feb I noticed that the Shipping details entered are wrong. I was in a hurry and could not do any proceedings on that last week.

Next Week, I have tried calling the Dell Customer Care, And asked them about the change of my address. They asked me to contact the person (Pinto: Dell Representative) who has taken my order. But I could never talk to him on Phone. I have also placed a request for the change of address from the Web Site but no help.

They also informed that they would be calling one day before the Laptop is Shippe but never received a call. Finally I called Dell Support on 17th Feb they said that the Laptop is shipped and it is now in Hyderabad and provided me the Shipping Details. When I called Blue Dart about that, they said that the address is wrong and they need a confirmation from Dell for the delivery. Then I contacted Dell Representative in Croma Store and told hime about the story. They said that they will take care of it and I will receive the Laptop by Weekend. But when I enquired Blue Dart today, they said that the consinment is delivered. Finally when I started tracing the details, We noticed that the consinement is delivered to other peron with the Same Name.

I lost the whole faith in DELL now. I am afraid, if the order delivery itself is such a mess, what would be the nature of their support. I just want justice regarding this.

Company: DELL/ INSPIRON LAPTOP
Country: India

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