Dell / Inspiron N5010
Replacement of defective Laptop

I purchased Dell Laptop on 31/08 through invoice no.8040052700. After working on it I found the keyboard defective which was replaced by the company. Then I found that sound is not working properly for which I complained to the service centre. The service centre told me that the mother board is a problem so the system has to be replaced. On 29/11 I got a mail & asked me to send some documents signed & scanned & remail the same. I signed the documents & mailed to the given address. Now nearly two months have passed neither my defective laptop has been picked up nor the new has been delivered. Everytime on talking to the service centre the only option left to me I get an assurance that my faulty laptop will be picked up in two to three days & new will be delivered in 10 days. Now I feel like that the company has cheated me by delivering a faulty piece & no solution is coming up to me.

Company: Dell / Inspiron N5010
Country: India
State: Uttar Pradesh
City: Meerut

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