Dell Laptop
Poor customer service

I am a "Dell A840 Vostro" user and I am facing a technical problem with it. Whenever I use my laptop for 2-3 hours continuously, It automatically shuts down and after that this problem occurs after every 10-15 minutes. Regarding this I called to the customer service center of Dell to fix the problem then they asked me to update the BIOS but the problem was still persisting. I called them again and ask them to send their engineer at my home and it is the service that I can avail till the warranty period but they refused to send their engineer at my home and asked me to go to a Dell service center. But I don't have time to go to the Dell service Center. It is their duty to send the engineer to my home and this service is including in their after sales service. Please take some action against this so that the customers don't have to face any problem.

Thank You

Regards

Deepak Raj

9871510488

rajkoshal.raj4@gmail.com

Company: Dell Laptop
Country: India
State: Delhi

  <     >