Dell Laptop
POOR PRODUCT

I had purchased a Dell Inspiron 15r Laptop in August. The laptop is an additional set purchased solely for home use. I basically use office laptop [old HCL model]. While the office laptop is utilized for very long hours and is carried to and fro from residence TO office, the Dell laptop is sparingly used. However to my utter disbelief the Dell Inspiron developed trouble in the 14th month and when taken to the DELL service centre at Kolkata, it was found that the hard disc had crashed!! And since the expiry date had expired, which went unnoticed, I had to shell our Rs.16, 000/-, for replacement and one year’s warranty. A hefty amount by any standard, which translates to around 40% of the initial price!!! On top of that, now the laptop has slowed down considerably. Incidentally the office laptop is 6 years old and not even for a single day any mechanic has touched the set.

Upon enquiry I have learnt that there are indeed large numbers of complaints against this set and there are several instances of hard disc getting crashed. Is this the reasons for the Company’s frequent advertisements of this model/series, which I can only assume that the Co want to push up the sales before the public at large get to know the truth. I must say that I am greatly dissatisfied with the product and feel cheated by DELL.

gautam.bhattacharyya@sbi.co.in

Company: Dell Laptop
Country: India
State: West Bengal

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