Dell(laptop model: studio 1535)
Delay in laptop replacement

Hi mam/sir,

my name is sivajothi.my service tag 29572BS. sir i have met with a accident before a month and my laptop has been damage heavily. I have informed dell about this. Initially they said they will replace the wholeunit and after a month they said they cannot replace the system. then my case has been transferred to excalation department. Then they took my laptop for examination and now they are telling it is not an accident and they cant replace the system. I have already sent the copy of police finesheet for the accident. I have medical certificate regarding the accident treatment and also the pics of the damaged bike in that accident. And now with even all these proofs they are still saying that it is not an accident and they cannot replace the system. I think this is totally unfair and I request a proper response please. I have been patient for past 45 days and now i have lost it... please provide me properly fair response. it is totally meaningless that they are analysis team is finalised that it is not an accident even after seeing the police finesheet for the accident. I am totally helpless sir. Please help me out in solving this issue (case reference number: 839038797, 840654463)... hoping for positive reply.thanking you.

Company: Dell(laptop model: studio 1535)
Country: India
State: Tamil Nadu
City: Coimbatore

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