Dell Studio 14 Laptop Model - 1450
Lack of quality and service from Dell

Hi,

I purchased Dell Studio 14 laptop on Monday 18th Jan and received the same on Thursday 21st Jan as it was a working day I checked the laptop after coming from work. Within use of the same for 20 min I started receiving fatal error and system was not booting.

Next day in morning I reported the same to Dell Customer Service and after all there diagnosis (which took about 2 hrs) it was finally concluded that the Hard Disk is not functioning properly, a ticket was raised and on Monday an engineer visited my place for replacing the same.

Even after replacing the Hard disk the engineer was not able to install OS and after his diagnosis (that took whole day) he concluded there are multiple problems in the system (that was a big shock for me as I believed in the quality Dell has) motherboard, RAM, OS DVD and in that also he was not confirm what was the exact problem as he said the problem could be in power supply (so even after replacing the parts he was not sure the unit will work properly).

After speaking to Customer Service a ticket has been raised with for replacing the whole unit but the duration for same as said by the executive is 25-30 days. This is very unprofessional from Dell because they should accept the grievous lack of quality in the product and replace the same urgently.

I have taken this laptop out of some purpose, I am into freelancing, and because of the aforesaid issues good time have already gone in vain and further delay in receiving a good QUALITY unit that is functioning properly would add up to the monetary loss.

When I made the payment I received the laptop within 3 working days but even after sending alot of emails there is no reply from Dell.

Company: Dell Studio 14 Laptop Model - 1450
Country: India

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