Dell Tech Support
Cheating

Dell customer service is more than worse... There was a damage with my hard drive. I called the tech support. That time (11th april) one person there told me that I will get a replacement hard drive in 2 days. I did not get any call thus far (today is may 2). I call them every 2-3 days and they will always have an stored answer - The systems are in the process of upgrading and will take some more time. Why the heck should I suffer that problem?

and everytime when I call the call gets disconnected in between and no one calls me back. I can understand it is a network problem if 1 or 2 calls get disconnected. But more than 10 calls getting disconnected, means they are dropping the call without showing an interest in solving my problem.

But today was really different. I was getting transferred to many and each one want to know the service tag. But why do I have to repeat the service tag to everyone? This is real frustrating. And the biggest joke of the year - I insisted on talking to the manager and they transferred me to someone called "Sachin". Not sure whether it is the real name or is he the real manager. But he told me - "One support person came to my room and confirmed the service tag on my computer and I told him that I don't need the hard drive".

WTF? I did not see anyone coming to my room and how can they verify my computer? What the heck are they writing in their case notes? and now they say that I am out of warranty and I need to pay. What is this? They need money. So they keep me waiting while I was in warranty and after I was out of warranty, they wrote their on case notes that I was contacted. I will raise a complaint against everyone in Dell Tech support.

And almost everyone I talked to was harsh on me and did not even concentrate on my problem. They will unnecessarily keep me on hold without even asking me. Real frustration.

I would have forgiven everything else, but they wrote case notes about events that never happened. I will never own a Dell again. Is there a way I can register a case regarding this?

Company: Dell Tech Support
Country: India
State: Karnataka
City: Bangalore

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